Returns are only accepted within 5 days of receipt by the buyer of the product. We will need notification within that time span to [email protected] together with a KOURBIS issued RMA number that is accompanied by the original sales receipt. Your request will be registered appropriately.
RMA numbers can be acquired by emailing [email protected].
There is a 25% re-stocking fee on all returned products. Returns must be received in the condition they were dispatched from us, with their original packaging and contents.
No returns will be accepted after 5 days of receipt.
Refunds will be issued once the product has been received and inspected. You will be notified by email of the receipt of the product and our estimate of the product once we have inspected it.
If approved, your refund will be processed and you will be credited to your PayPal account in due course. Other refunds to bank wire transfers may take a little longer than PayPal as there is often some processing time by the banks. If after a period of 10 days you have not been notified of your refund, please contact [email protected].
Custom items, modifications, repairs, tubes, and all shipping charges are not subject to refunds.